{"id":940,"date":"2024-11-24T16:31:08","date_gmt":"2024-11-24T16:31:08","guid":{"rendered":"https:\/\/iut.fluxeos.com\/rapcollect\/?page_id=940"},"modified":"2024-11-27T12:08:30","modified_gmt":"2024-11-27T12:08:30","slug":"sav-rapcollect-rapcollect","status":"publish","type":"page","link":"https:\/\/iut.fluxeos.com\/rapcollect\/sav-rapcollect-rapcollect\/","title":{"rendered":"Sav Rapcollect"},"content":{"rendered":"\n<div class=\"wp-block-stackable-columns stk-block-columns stk-block stk-ecefb06 stk-block-background\" data-block-id=\"ecefb06\"><style>.stk-ecefb06 {background-color:#000000 !important;margin-bottom:-25px !important;}.stk-ecefb06:before{background-color:#000000 !important;}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content stk-content-align stk-ecefb06-column\">\n<div class=\"wp-block-stackable-column stk-block-column stk-column stk-block stk-e5b0ba0 stk-block-background\" data-v=\"4\" data-block-id=\"e5b0ba0\"><style>.stk-e5b0ba0 {background-color:#000000 !important;}.stk-e5b0ba0:before{background-color:#000000 !important;}<\/style><div class=\"stk-column-wrapper stk-block-column__content stk-container stk-e5b0ba0-container stk--no-background stk--no-padding\"><div class=\"stk-block-content stk-inner-blocks stk-e5b0ba0-inner-blocks\">\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-f3e38fb\" data-block-id=\"f3e38fb\"><style>.stk-f3e38fb {height:25px !important;}<\/style><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-3c94a03 stk-block-background\" id=\"service-apres-vente\" data-block-id=\"3c94a03\"><style>.stk-3c94a03 .stk-block-heading__bottom-line{width:155px !important;background-color:#ffffff !important;margin-top:10px !important;margin-left:auto !important;margin-right:auto !important;}.stk-3c94a03 {background-color:#000000 !important;}.stk-3c94a03:before{background-color:#000000 !important;}.stk-3c94a03 .stk-block-heading__text{color:#ffffff !important;}<\/style><h1 class=\"stk-block-heading__text has-text-color has-text-align-center\">Service apr\u00e8s-vente<\/h1><div class=\"stk-block-heading__bottom-line\"><\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-0852fd0\" data-block-id=\"0852fd0\"><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-ce1078f\" data-block-id=\"ce1078f\"><style>.stk-ce1078f .stk-block-text__text{color:#ffffff !important;}<\/style><p class=\"stk-block-text__text has-text-color\">Chez RapCollect, votre satisfaction est notre priorit\u00e9. Notre Service Apr\u00e8s-Vente (SAV) est \u00e0 votre disposition pour vous accompagner avant, pendant et apr\u00e8s votre achat afin de r\u00e9pondre \u00e0 toutes vos questions et r\u00e9soudre vos \u00e9ventuels probl\u00e8mes.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-89789db\" data-block-id=\"89789db\"><\/div>\n\n\n\n<div class=\"wp-block-stackable-subtitle stk-block-subtitle stk-block stk-a37c15b\" data-block-id=\"a37c15b\"><style>.stk-a37c15b .stk-block-subtitle__text{color:#ffffff !important;font-weight:900 !important;text-transform:uppercase !important;}<\/style><p class=\"stk-block-subtitle__text stk-subtitle has-text-color\">Contactez notre SAV<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-8094f38\" data-block-id=\"8094f38\"><style>.stk-8094f38 {margin-bottom:0px !important;}.stk-8094f38 .stk-block-text__text{color:#ffffff !important;}<\/style><p class=\"stk-block-text__text has-text-color\">Pour toute question concernant un produit, une commande ou un retour, notre \u00e9quipe de service apr\u00e8s-vente est joignable via les canaux suivants :<\/p><\/div>\n\n\n\n<ul class=\"wp-block-list\" data-block-type=\"core\">\n<li class=\"has-white-color has-text-color has-link-color wp-elements-98f2a8a09b53471e2c124d2c1468d578\" data-block-type=\"core\"><strong>Par e-mail<\/strong> : RapCollect@gmail.com<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-23d6112a10224ebdf9edcdafd899d3e9\" data-block-type=\"core\"><strong>Par t\u00e9l\u00e9phone<\/strong> : 06 12 34 56 78, du lundi au vendredi, de 9h \u00e0 18h<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-bad3884\" data-block-id=\"bad3884\"><\/div>\n\n\n\n<div class=\"wp-block-stackable-subtitle stk-block-subtitle stk-block stk-ce3257e\" data-block-id=\"ce3257e\"><style>.stk-ce3257e .stk-block-subtitle__text{color:#ffffff !important;font-weight:900 !important;text-transform:uppercase !important;}<\/style><p class=\"stk-block-subtitle__text stk-subtitle has-text-color\">Politique de Retour et Remboursement<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-98d0459\" data-block-id=\"98d0459\"><style>.stk-98d0459 {margin-bottom:0px !important;}.stk-98d0459 .stk-block-text__text{color:#ffffff !important;}<\/style><p class=\"stk-block-text__text has-text-color\">Si vous n\u2019\u00eates pas enti\u00e8rement satisfait de votre achat, vous disposez d&rsquo;un d\u00e9lai de 14 jours \u00e0 compter de la r\u00e9ception de votre commande pour nous retourner les articles, conform\u00e9ment \u00e0 la loi sur le droit de r\u00e9tractation. Voici les \u00e9tapes pour retourner un produit :<\/p><\/div>\n\n\n\n<ol class=\"wp-block-list\" data-block-type=\"core\">\n<li class=\"has-white-color has-text-color has-link-color wp-elements-553508afc68f75cc3d98cf08bcf1ebed\" data-block-type=\"core\"><strong>Contactez-nous<\/strong> : Envoyez un e-mail \u00e0 RapCollect@gmail.com ou par t\u00e9l\u00e9phone au 06 12 34 56 78.<\/li>\n\n\n\n<li class=\"has-white-color has-text-color has-link-color wp-elements-ed50de94c28b9f89cee82c88a92842be\" data-block-type=\"core\"><strong>Exp\u00e9diez votre article<\/strong> : Retournez le produit dans son emballage d&rsquo;origine, avec tous ses accessoires et dans un \u00e9tat neuf.<\/li>\n<\/ol>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-587ecb4\" data-block-id=\"587ecb4\"><style>.stk-587ecb4 .stk-block-text__text{color:#ffffff !important;}<\/style><p class=\"stk-block-text__text has-text-color\">Remboursement : Une fois l&rsquo;article re\u00e7u et v\u00e9rifi\u00e9 par nos \u00e9quipes, nous proc\u00e9derons au remboursement via le mode de paiement initial dans un d\u00e9lai de 7 jours ouvr\u00e9s.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-a27d068\" data-block-id=\"a27d068\"><\/div>\n\n\n\n<div class=\"wp-block-stackable-subtitle stk-block-subtitle stk-block stk-f6812b8\" data-block-id=\"f6812b8\"><style>.stk-f6812b8 .stk-block-subtitle__text{color:#ffffff !important;font-weight:900 !important;text-transform:uppercase !important;}<\/style><p class=\"stk-block-subtitle__text stk-subtitle has-text-color\">Garantie Produits<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-e6df1b3\" data-block-id=\"e6df1b3\"><style>.stk-e6df1b3 .stk-block-text__text{color:#ffffff !important;}<\/style><p class=\"stk-block-text__text has-text-color\">Certains de nos produits b\u00e9n\u00e9ficient d&rsquo;une garantie fabricant. Si vous rencontrez un probl\u00e8me li\u00e9 \u00e0 un d\u00e9faut de fabrication, veuillez nous contacter pour b\u00e9n\u00e9ficier de la garantie et obtenir une r\u00e9paration, un \u00e9change ou un remboursement selon les termes de la garantie.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-0706c94\" data-block-id=\"0706c94\"><\/div>\n\n\n\n<div class=\"wp-block-stackable-subtitle stk-block-subtitle stk-block stk-261fe1c\" data-block-id=\"261fe1c\"><style>.stk-261fe1c .stk-block-subtitle__text{color:#ffffff !important;font-weight:900 !important;text-transform:uppercase !important;}<\/style><p class=\"stk-block-subtitle__text stk-subtitle has-text-color\">R\u00e9clamations<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-47c7b32\" data-block-id=\"47c7b32\"><style>.stk-47c7b32 .stk-block-text__text{color:#ffffff !important;}<\/style><p class=\"stk-block-text__text has-text-color\">Si vous n\u2019\u00eates pas satisfait de notre service ou si vous rencontrez un probl\u00e8me avec votre commande, nous vous invitons \u00e0 nous contacter par e-mail \u00e0 RapCollect@gmail.com en d\u00e9taillant le probl\u00e8me. Notre \u00e9quipe s\u2019engage \u00e0 traiter votre r\u00e9clamation dans les plus brefs d\u00e9lais afin de vous apporter une solution satisfaisante.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-69c108e\" data-block-id=\"69c108e\"><\/div>\n\n\n\n<div class=\"wp-block-stackable-subtitle stk-block-subtitle stk-block stk-804afec\" data-block-id=\"804afec\"><style>.stk-804afec .stk-block-subtitle__text{color:#ffffff !important;font-weight:900 !important;text-transform:uppercase !important;}<\/style><p class=\"stk-block-subtitle__text stk-subtitle has-text-color\">Notre engagement<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-221f470\" data-block-id=\"221f470\"><style>.stk-221f470 .stk-block-text__text{color:#ffffff !important;}<\/style><p class=\"stk-block-text__text has-text-color\">Nous nous engageons \u00e0 vous offrir un service client r\u00e9actif et attentif. Votre satisfaction est notre priorit\u00e9, et nous mettons tout en \u0153uvre pour que vous ayez une exp\u00e9rience positive sur notre site, que ce soit lors de l\u2019achat ou dans le suivi apr\u00e8s-vente.<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-ec5f0b9\" data-block-id=\"ec5f0b9\"><style>.stk-ec5f0b9 .stk-block-text__text{color:#ffffff !important;}<\/style><p class=\"stk-block-text__text has-text-color\">N\u2019h\u00e9sitez pas \u00e0 nous contacter pour toute question ou besoin d\u2019assistance. Nous sommes l\u00e0 pour vous aider !<\/p><\/div>\n\n\n\n<div class=\"wp-block-stackable-spacer stk-block-spacer stk--no-padding stk-block stk-af2096c\" data-block-id=\"af2096c\"><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Service apr\u00e8s-vente Chez RapCollect, votre satisfaction est notre priorit\u00e9. Notre Service Apr\u00e8s-Vente (SAV) est \u00e0 votre disposition pour vous accompagner avant, pendant et apr\u00e8s votre achat afin de r\u00e9pondre \u00e0 toutes vos questions et r\u00e9soudre vos \u00e9ventuels probl\u00e8mes. Contactez notre SAV Pour toute question concernant un produit, une commande ou un retour, notre \u00e9quipe de [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-940","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/iut.fluxeos.com\/rapcollect\/wp-json\/wp\/v2\/pages\/940","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/iut.fluxeos.com\/rapcollect\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/iut.fluxeos.com\/rapcollect\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/iut.fluxeos.com\/rapcollect\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/iut.fluxeos.com\/rapcollect\/wp-json\/wp\/v2\/comments?post=940"}],"version-history":[{"count":5,"href":"https:\/\/iut.fluxeos.com\/rapcollect\/wp-json\/wp\/v2\/pages\/940\/revisions"}],"predecessor-version":[{"id":1384,"href":"https:\/\/iut.fluxeos.com\/rapcollect\/wp-json\/wp\/v2\/pages\/940\/revisions\/1384"}],"wp:attachment":[{"href":"https:\/\/iut.fluxeos.com\/rapcollect\/wp-json\/wp\/v2\/media?parent=940"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}